Cookie Policy

Last updated: [Date] • [Care Home Client] • [Website URL]

This Cookie Policy explains what cookies are, how [Care Home Client] uses them on this website, and what choices you have regarding their use. By continuing to use this website, you are agreeing to our use of cookies as described in this policy.

This policy should be read alongside our Privacy Notice and Terms & Conditions, which together govern your use of this website.

What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, [Care Home Client]) are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website, such as advertising, interactive content and analytics.

How We Use Cookies

[Care Home Client] uses cookies for a variety of reasons. We use cookies to:

Ensure the website functions correctly and securely
Remember your preferences and settings between visits
Understand how visitors use our website through analytics tools such as Google Analytics
Improve the performance and user experience of our website
Serve relevant advertising and measure the effectiveness of our marketing campaigns
Enable social media features and integrations where applicable

We do not use cookies to collect personally identifiable information about you, except where you have consented to this as part of a specific service or form submission on this website.

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the website to function and cannot be switched off. They are usually set in response to actions you take such as setting your privacy preferences, logging in, or filling in forms. You can set your browser to block these cookies, but some parts of the website may not work as a result.

Performance & Analytics Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our website. They help us understand which pages are the most and least popular and see how visitors move around the site. All information collected is aggregated and anonymous.

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation, such as remembering your preferences between visits. They may be set by us or by third party providers whose services we have added to our pages.

Targeting & Marketing Cookies

These cookies may be set through our website by our advertising partners. They may be used to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device.

Managing & Disabling Cookies

You can control and manage cookies in several ways. Please note that removing or blocking cookies may impact your experience of our website and some features may no longer be available to you.

Browser settings: Most browsers allow you to view, manage, delete and block cookies for a website. Be aware that if you delete all cookies, any preferences you have set will be lost, including the ability to opt out from cookies as this function itself requires a cookie to be set. For more information on how to manage cookies in your browser, visit www.aboutcookies.org.

Cookie consent banner: When you first visit our website, you will be presented with a cookie consent banner allowing you to accept or decline non-essential cookies. You can update your preferences at any time by clicking the cookie settings link in the footer of our website.

Third Party Cookies

In some cases, we use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this website:

Google Analytics — we use Google Analytics to understand how visitors use our website. These cookies may track things such as how long you spend on the website and the pages you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the Google Privacy Policy.
Google Ads & Remarketing — we may use Google advertising cookies to serve ads when you visit other websites, based on your prior visits to our website.
Facebook / Meta Pixel — we may use the Meta Pixel to measure the effectiveness of our advertising on Facebook and Instagram, and to show relevant ads to people who have visited our website.
Cookiebot — we use Cookiebot to manage your cookie consent preferences on this website. For more information, visit cookiebot.com.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time in order to reflect changes to the cookies we use, or for other operational, legal or regulatory reasons. Please therefore revisit this Cookie Policy regularly to stay informed about our use of cookies and related technologies. The date at the top of this Cookie Policy indicates when it was last updated.

Cookie Declaration

The following table provides a full declaration of all cookies currently in use on this website, automatically updated by Cookiebot.

Questions About Our Cookie Policy?

If you have any questions about how we use cookies or wish to update your preferences, please contact us:

[Care Home Client]
[Address Line 1], [Town], [County], [Postcode]
Phone: [Phone Number]
Email: [Email Address]